Idioma: Spanish
Idioma:

Frequently Asked Question

General questions

In which countries is it possible to shop online?

You can currently shop in Spain, Portugal, France, Italy, Germany, UK, Ireland, Belgium, Holland, and USA,

How many languages is it possible to browse in?

The Nenonchos.es browsing languages are: English, Spanish, but we are working in include soon also French and Chinese.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about Nenonchos's latest new products and offers?

Yes. By simply clicking on Newsletter you will receive information on Nenonchos's latest products, lookbook and events.

Can I cancel my Nenonchos Newsletter subscription?

You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you and click cancel.

What should I do if I receive a faulty item?

Nenonchos.es only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service


Returns

How do I return an item?

The easyest way is by email, reply us using the order confirmation email. Items must be in their original condition and you will be required to present the corresponding receipt.

How long do I have to return an item?

All returns must be made within 15 days of the e-mail confirming shipment.

Do I have to pay anything to return my items?

Returns at Nenonchos.es are always free of charge.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.

What should I do if the refund amount is incorrect?

Contact our customer service, and we will solve the problem as quickly as possible

 


 

Exchanges


Can I exchange my products?

Yes,  If you wish to exchange an item from home, you have to return the item and make a new purchase online.

How long do I have to make an exchange?

All exchanges must be made within 15 days of the e-mail confirming shipment.

For more information contact us directly in marisa@nenonchos.es